Check out our Frequently Asked Questions below. If your question has not been answered here, or if you need additional help, please get in touch.
Shipping & Returns
Where do you ship to?
We currently ship to the United Kingdom.
When will my order arrive?
This depends on the delivery method you choose during checkout.
We aim to get all items created and to the post office within 3 business days, then Royal Mail take over.
Please note, any delivery dates given on this website are an estimate. Once we have handed it over to Royal Mail, we have no control over the delivery time. We wish we could but this is just not possible.
For more information about shipping, please see our shipping & return policy.
I am in a rush! Please can you send my order the same day?
We urge all customers to please order in plenty of time as same day shipping is not possible as all orders are made-to-order, just for you! If your order is urgent, please upgrade delivery at checkout.
Help! My order has not arrived.
We are so very sorry to hear this. Please contact us if it has been more than 10 days since you ordered.
Can I return my item?
We are so very sorry but we do not accept returns or exchanges as all of our items are made to order, especially for you when you order. However, we will issue refunds and replacements in certain situations. Please see our returns policy for more information.
General
Do you supply frames with your prints?
Our prints come as PRINT ONLY or we do offer the 8 x 10" size framed.
The frames are approximately 12 x 10" in size. They have a white mount, premium acrylic glazing for safety during shipping, and can be hung or stand. All frames are handmade in the UK, made from wood, and come in a choice of black, natural white or a premium solid oak.
Prefer to frame your own print?
Frames for my prints can be found and purchased in a lot of places such as Dunelm, The Range, B&Q and Next, Hobbycraft, Ikea. eBay and Amazon also sell nice frames if you would prefer to shop online.
HELP! I cannot read what is on your items?
Unfortunately, sometimes the writing in the photos does appear a lot smaller than when printed. You can zoom in to get a better look or you can find the poems written out in the description of each listing.
Do you create custom orders?
Most of my prints are made-to-order, so can be altered slightly. However, please contact me before you purchase as sometimes not all changes are possible. Also, I am so terribly sorry, but I cannot make any large changes and I am not creating custom orders at the moment. Thank you for understanding.
Can I use your poem?
Sorry, no, you cannot use my poem. All of my poems are registered and copyrighted, therefore, it is illegal to use, share, sell or distribute my poem.
More information about personalised items...
If your order a personalised item, please leave all personalisation details in the personalisation box when you order. If no details are left and you do not contact me within 24 hours, I will either send the item with the personalisation that is on the original picture, or remove the personalisation completely.
If I cannot do this and I need personalisation to complete the order, I am so very sorry but I will have to cancel the sale if no contact has been made within 3 days. Thank you for understanding.